peak performance in healthcare eCommerce.

hystrix supports us in making our entire product range visible to our customers at all times – which also helps us to acquire new customers. In our company profile, we manage all products and the associated information, which is thus made easily accessible to all interested parties. Requests for quotations can be viewed immediately and clearly. The creation of attractive offers is very intuitive and the transfer into binding contracts gives us the ability to plan for production and warehouse forecasts and ultimately also for our sales. We recognised the very valuable added value of the cooperation right from the first contact with hystrix. As a team, we unanimously decided to register with hystrix as soon as possible and to inform as many of our customers as possible about hystrix and its advantages for both sides.

We got to know hystrix because of two customer enquiries. A little sceptical at the beginning, we quickly realised that it is a very simple, ingenious and user-friendly tool. For the future, we will look into an ERP integration so that we can take full advantage of hystrix. The entire hystrix team is quick and uncomplicated to assist, simply nice to have such a cooperation.

We are the first Swiss hospital to have an ERP integration with hystrix. This has resulted in increased speed in procurement and contract tracking. Contract content is automatically transferred to the ERP system and master data maintenance is largely eliminated. When contracts are concluded via hystrix, we also receive on average 5-10% higher discounts than before – regardless of the volume of the shopping basket. The time required for the entire process has been reduced by 50-70%. With the possibilities of hystrix and the associated mutual obligations, especially in times of a fragile global economy and its supply chains, we contribute to planning security for our suppliers and also to the sustainable supply of the Swiss healthcare system.

“Covid product shortages highlighted our need to get better control of our quantity requirements, and in doing so to give firm quantity commitments to our suppliers. hystrix worked with us to onboard to the platform over 100 of our suppliers with whom we are now giving fixed quantity agreements – typically for rolling 6 month periods. That way we are able to dynamically recontract items and suppliers are able to better manage their own manufacturer requirements. The process is very fast and has reduced our overall procurement team processing costs i.e. time taken obtaining prices, negotiating, contracting and tracking deliveries vs contracted quantities, by 25%. We are integrating hystrix into our ERP system and will use the platform as the central repository for our MDD/MDR certificate requirements as well. Once integrated, we anticipate a 70% cut in process costs and 15% overall reduction in fixed costs within 2 years. We are very pleased we prioritized this project.”

“Covid-19 has impressed upon buyers and sellers alike the need to both digitalise their processes and gain immediate overview on supply and demand in the market. Supply chain security and access to new sales channels have never been more imperative. hystrix has the right concept, implemented by the right team at the right time.”

“The medical product market is rapidly moving towards online sales channels. hystrix represents a supplier-friendly additional channel that is focused on ensuring an appropriate balance between supply chain security, transparency and economic benefit for all marketplace participants.”